1. Sessions are offered at an agreed upon time with the student, the tutor, and Ottawa Tutoring. Each session is limited to no more than the agreed upon number of students. 2. Private in-person tutoring is offered at a standard rate of $60 per hour. Private virtual tutoring is offered at a standard rate of $50 per hour. Discounts are available when hours are purchased in packages. All packages are non-refundable and expire 1 year from the date of purchase. 3. Homework Club is offered at a standard rate of $80 per two hour session. Homework Club time slots can be reserved online through an account provided by Ottawa Tutoring. 4. Lesson fees from sessions booked through our Online Booking System are non-refundable, but can be moved to a different day/time with 12 hours notice. 5. All tutoring sessions will be conducted at the client's home, the Ottawa Tutoring Tutor Centre, or another location that has been agreed upon by the client and the tutor. 6. All students and tutors are expected to comply with Ottawa Tutoring's health and safety measures. ​ 7. For tutoring at the client's home, students under 16 years of age must have a parent, guardian, or designated individual (over the age of 18) in the house at all times. If there is no parent/guardian present, Ottawa Tutoring reserves the right to withhold any services until the parent/guardian is present. Ottawa Tutoring will charge a fee (not surpassing the cost of the lesson) if the tutor shows up at the agreed upon time and a parent/guardian is not present. ​ 8. For tutoring at the Ottawa Tutoring Tutor Centre, students under 13 years of age must be accompanied to, and picked up from, the Tutor Centre by a parent, guardian, or designated individual. When the student is to be picked up by someone else, Ottawa Tutoring must be notified when the student arrives. ​ 9. Ottawa Tutoring believes success is based on consistency and determination therefore regular attendance is required. Sessions must be cancelled 12 hours in advance or the full fee for the session will be charged. ​ 10. If the full payment is not received within 30 days of the invoice date, a fee of $20.00 will be applied to the account in addition to 1.5% interest per month. Should the account become delinquent and require collection, the client will be responsible for Ottawa Tutoring's related costs. ​ 11. The client allows Ottawa Tutoring to charge his/her credit card or preferred payment method for the amount shown on the bi-weekly or monthly invoice(s). ​ Ottawa Tutoring takes pride in providing quality education for students. Cooperation and communication are necessary for success, so please feel free to contact us at any time with questions that you may have.

Ottawa Tutoring Privacy, Accessibility, Terms & Conditions Accessible Customer Service Plan Privacy Statement ​ ACCESSIBLE CUSTOMER SERVICE PLAN - Ottawa Tutoring Our mission is to provide clients and students with the skills and knowledge that enhance their knowledge, marks, and understanding. Thereby improving their performance and increasing their competitive advantage. In fulfilling this mission, the Company strives at all times to provide its goods and services in a way that respects the dignity and independence of individuals with disabilities. ​ OUR COMMITMENT In fulfilling our mission, the Company is committed to excellence in serving all customers, including people with disabilities. We are also committed to providing individuals with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other members of the public. ​ PROVIDING GOODS AND SERVICES TO INDIVIDUALS WITH DISABILITIES The Company is committed to excellence in serving all customers including individuals with disabilities and we will carry out our functions and responsibilities in the following areas: 1. Communication We will communicate with individuals with disabilities in ways that take into account their disability. The Company will offer to communicate with individuals e-mail or in person if telephone communication is not suitable for the person's communication needs. The Company will also provide publications in alternative formats, upon request, dependent upon document specifications. ​ 2. Assisted Devices The Company recognizes that some customers with disabilities use assistive devices in order to access or benefit from the Company's services. The Company will use its best efforts to accommodate all assistive devices. However, if necessary, the Company will use alternate methods to provide service to customers with disabilities in a manner that takes their disability into consideration. 3. Telephone Services If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time. 4. Billing If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time. ​ 5. SERVICE ANIMALS AND SUPPORT PERSONS We welcome individuals with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. We also welcome individuals who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Company's premises with his or her support person. Fees will not be charged for support persons. ​ 6. NOTICE OF TEMPORARY DISRUPTION Should a temporary disruption occur we will notify individuals promptly. This notice will be clearly posted and will include information about the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available. In the event of a planned or unexpected disruption to services or facilities for those with disabilities, we will provide prompt notification by way of: Telephone, e-mail, poster on the front door and in reception. E-mail will be sent to staff so they can communicate to those affected. 7. TRAINING FOR STAFF & OTHERS Training will be provided to all Company emplpyees, agents and/or contractors who deal with the public that act on behalf of the Company. As reflected in Ontario Regulation 429/07, regardless of the format, training will cover the following: An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard Our plan related to the customer service standard Video "Service-Ability: Transforming Ontario's Customer" How to interact and communicate with people with various types of disabilities How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person What to do if a person with a disability is having difficulty in accessing our services Staff will also be trained when changes are made to the plan Training will also be provided to new employees, agents and/or contractors who deal with the public or act on our behalf during orientation. Revised training will be provided in the event of changes to legislation, procedures and/or practices. The Company will keep a record of training that includes the dates training was provided and the number of employees who attended the training. ​ 8. FEEDBACK PROCESS The Company's ultimate goal is to meet and exceed customer expectations while servicing customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers who wish to provide feedback on the way the Company provides goods and services may do so by: E-Mail: info@ottawa-tutoring.com Phone: (613) 858-1504 Mail: 838 Somerset Street West, Unit 40, Ottawa, Ontario, Canada, K1R 6R7 All feedback will be directed to the Administration & Customer Service Manager. Those offering feedback can expect to hear back from Ottawa Tutoring within ten [10] business days. The Company will endeavour to provide a response in a format accessible to the customer. If the Customer Service Team is not able to resolve, we are pleased to offer you the following method of resolving your concerns or issues: E-Mail kyra.cosman@ottawa-tutoring.com ​ Complaints will be addressed according to our organization's regular complaint management procedures. ​ MODIFICATIONS TO THIS OR OTHER POLICIES Any policy of ours that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. QUESTIONS ABOUT THIS POLICY This policy exists to achieve service excellence to customers with disabilities. Questions about this policy may be directed to the Public Course Operations Manager. If you would like to receive a copy of this policy in an alternative format, please contact the Public Course Operations Manager, via the contact information above. ​ DOCUMENTS Our written Accessible Customer Service Plan has been added to: Our website; Printed and posted in Reception Accessible Formats: Our customer service plan is in a format, which takes into account people with disabilities. Government Resources: Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Standards for Customer Service Accessibility Standards

Ottawa Tutoring is committed to preserving the privacy of those who inquire, purchase or enroll in our programs or visit this website. This document, as our official Privacy Policy, will outline how we gather and utilize various sources of information obtained by Ottawa Tutoring. ​ General: Ottawa Tutoring collects identifiable information (Personal Information) that you may provide to us when you enroll in one of our courses, send us registration over the Internet, or mail or contact us by phone or through the Internet. This information may include your name, job title, organization information, contact information, payment information (such as credit card), previous educational history and work experience. ​ Website "Log-File" Information: For each visitor to our web page, our web server automatically recognizes only the Internet (IP) address. It does not recognize your domain or your e-mail address. Cookies: Our site may pass a "cookie" (a string of information that is sent by a website to be resident on your system's hard drive, and/or temporarily in your computer's memory blocks). The purpose of a cookie is to tell the web server that you have returned to a particular page. You may set your browser to decline cookies. If you do so, however, you may not be able to fully experience some interactive features of the site. Utilization of Information: Ottawa Tutoring will only use your Information for the specific purpose for which you submitted the Information, except that Ottawa Tutoring may use Information obtained from this site in a non-identifiable aggregate form to provide advertisers and/or other third parties our general website usage statistics. Ottawa Tutoring will use your Information for the following purposes: Provide you with information about Ottawa Tutoring’s courses and services; Enroll you in one of Ottawa Tutoring’s courses or programs and manage your participation in the course; Keep track of your completion of courses; Communicate with you about a course you have enrolled in or your tutoring schedule Respond to your inquiries, post your comments or statements on any blog or other online forum maintained on the Site, or take other actions in response to your inquiries or other online activities; Communicate with you about other courses or programs that may be of interest to you; Communicate with you about specific jobs, job opportunities or general information about employment opportunities with Ottawa Tutoring, in the event you submitted your resume online. Please note additional terms and policies will apply for employment applicants; Communicate with you about our brands, products, events for other promotional purposes, including co-branded offers, if you have opted to receive such communications either by providing us with your contact information (including email address). You can opt-out of receiving marketing information at any time either by selecting preferences at the time you provide us with your information, following the unsubscribe links on any marketing sent to you or by calling (613) 858-1504. Except as provided below, we do not make the e-mail addresses of those who visit our website available to other organizations. ​ Telephone Numbers and Telephone Calls from Ottawa Tutoring: Visitors who provide us with their telephone numbers may receive telephone contact from us with information regarding scheduling (or requests for information) they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an e-mail to us, by calling us, or by writing to us. Except as provided below, we DO NOT make the telephone numbers of those who visit our website available to other organizations. ​ Your Workplace Mailing Address: If you provide us with your workplace mailing address you may receive periodic mailings from us at your workplace with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail to us, by calling us, or by writing us. Disclosure of Information: Ottawa Tutoring considers your Information confidential and does not sell it to others. However, there are limited circumstances that require us to share it with others: Agents and Service Providers: We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as supporting our systems infrastructure, providing recruiting services, and supporting our call centers. These parties are under a legal obligation to only use your information for purposes related to the services they provide. Business Transfers: If Ottawa Tutoring or one of its business units is sold or its assets is/are acquired, Information relevant to the operation sold could be one of the transferred assets. Legal Requirements: Ottawa Tutoring may also disclose Information about users in response to (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) if required by law; or (d) in special circumstances, such as in response to a physical threat or perceived physical threat to any individual or to enforce the terms of use of this site. Course Partners: If you enroll in, or attend a course presented by one of our Partners, Ottawa Tutoring will send the Course Partner all information related to the course and your participation, including contact and course information. Children's Privacy: Ottawa Tutoring does not collect personally identifiable information from minors under age 18 without appropriate consent from the minor and in some circumstances their parent/guardian. International Users: If you are located inside of Canada, please note that this site is hosted on our computer servers in the United States. Therefore, your information may be processed and stored in the United States. As a result, the governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of this site or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country. Security: All of our websites have security measures in place designed to help protect against the loss, misuse and alteration of the information under our control. Ottawa Tutoring will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. We have undertaken all commercially reasonable efforts to prevent unauthorized Internet access to visitor data retained in our servers; however, Ottawa Tutoring cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. Users must accept all risks associated with any data transmission, including the risk that their personal information may be intercepted in transit. Providing Access to Personal Information: Upon request, and unless prohibited by law, Ottawa Tutoring shall inform customers of the existence, use, and disclosure of their personal information and provide access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. ​ Links to Third Party Sites: We may make content or services from other websites including our affiliated websites available to you from links located on this website. These "other" domains (websites) are not controlled by Ottawa Tutoring. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every website that collects personally identifiable information. Visiting sites linked from our website is at your own risk. Opt-Out: If you wish to opt-out of email communications, please let us know your preference through email or phone. To opt out of phone or mail communications, please send your request via email to info@ottawa-tutoring.com. Please allow up to 10 days for Ottawa Tutoring to process your request. ​ Policy Modifications: Please check this page periodically for changes to this Privacy Policy. We reserve the right to modify this policy as we deem appropriate by posting a new privacy policy at this location. If we decide make material changes to our Privacy Policy, we will send you advance notification and where necessary obtain you consent. Thank you for visiting our website and your interest in Ottawa Tutoring’s programs. Comments and Questions: If you have any questions, comments or concerns about our Privacy Policy, you may contact us at the following address: Mail: Ottawa Tutoring 838 Somerset Street West, Unit 40 Ottawa, Ontario, K1R 6R7 Canada ​ E-mail us at: info@ottawa-tutoring.com

We're flexible on that too! For in-person lessons, the minimum lesson length is 1 hour. We are also happy to meet in-person for 1.5 hours, 2 hours, or even 3 hours. For virtual lessons, the minimum length for a lesson is 30 minutes. We always recommend scheduling at least an hour though so that you can get all of your questions answered!

Totally up to you! Most students choose to schedule lessons on a weekly basis because it ensures they have a tutoring session every week to ask questions, tackle problems, and have difficult concepts explained to them. It also ensures that they have the same tutor each time. Get ready for stellar marks when you choose weekly sessions! Booking as-you-go is a great way to get help when you need it. Just be sure you schedule in advance as times fill up fast.

To schedule a session please email info@ottawa-tutoring.com or call (613) 230-9675. We will match you with a tutor who is familiar with your course and can meet you at your desired location (either in-person or online). You can also use our Online Booking Tool to schedule a virtual lesson with one of our tutors.

You choose! We will do our best to meet at whatever location is most convenient for you. We can come to your home, meet at a nearby public library, or have the lesson at our Tutor Centre. We are also happy to meet virtually in our Online Lesson Space. You will be sent a direct link to your private virtual classroom and your tutor will meet you there!

Send us an email and we would be happy help set up your ideal tutoring schedule! If you need to book a lesson quickly, we also have our Online Booking Tool which allows you to choose a tutor, see their availability, and book a spot with them right away!

We have a virtual classroom that is designed specifically for tutoring. There is the ability to share notes, screen share, a virtual whiteboard, and video and audio. You will receive a link to your own private classroom 24 hours prior to the lesson time and your tutor will meet you there when the lesson starts.

Login to your Ottawa Tutoring account and browse available Homework Club sessions in the calendar. When you decide on one that works best for you, register for the session directly in your account.

Homework Club is designed to be a space where you can independently study and ask questions as needed. We recommend attending for the full two hours to give yourself the opportunity to get as much studying done as possible. That being said, if you only want to drop in for an hour or 90 minutes, that's okay too! Please note that you still have to register online for the full two hour block time.

As often as you'd like! Feel free to register for as many Homework Club sessions as you'd like. You could even attend them back to back if you wanted a longer study session.

We offer Homework Club sessions at our Tutor Centre located at 40-838 Somerset Street W. Click here to read more about our bright and welcoming study space.

Not necessarily! A lot of students choose to use Homework Club as a place to effectively study before an upcoming test or just to review school work from the day or week.

Due to the discount that they provide, all packages are non-refundable. The hours will remain on your account for one year from the date of purchase and can be used for any subject within that time period.

There are two options for payments: 1) You can purchase packages of hours in advance and use them up throughout the semester. Best of all, we offer the packages at a discount. We will alert you your package is running low so know to buy a new package. You can also monitor your package balance in your Ottawa Tutoring account. 2) You can pay-as-you-go and we will send invoices to your email on a bi-weekly basis. We will automatically charge the credit card on file and you will only be charged for the lessons that took place in the two week period prior. This way, you don't ever need to worry about payments!

We unfortunately don't accept cash. Since our tutors are so busy and teaching all over the city, it can get difficult to keep track of all the cash payments. We keep everything online to make sure all transactions are recorded and tracked accurately. Thank you for your understanding!